FAQ

At iLOAD Loans, we’re here to make your life easier. As an Australian-based, onshore team, we provide seamless Loan Processing and Relief Loan Management services, giving you the freedom to focus on what you do best—growing your business and helping clients.

You stay in control by choosing the level of support that suits your needs and budget. Whether you need help with submissions or a more hands-on approach, our flexible processing packages ensure you get the right level of assistance.

Let us handle the time-consuming admin so you can spend more time building relationships and settling more loans.

At iLOAD Loans, we seamlessly become a part of your team, acting as a trusted extension of your business. When interacting with your clients, we proudly represent your brand, using your business name and ensuring every communication reflects the professionalism, values, and ethics that you stand for. This way, your clients experience a consistent, high-quality service, and you can rest easy knowing we’re handling the details behind the scenes.

The choice is yours! You can either receive all correspondence and forward it to iLOAD Loans or set up a dedicated email (e.g., admin@brokerco.com) that we can monitor for you. This ensures seamless communication, timely updates, and less back-and-forth for you.

To help us track and manage your loans efficiently, we’ll also request details of your lender BDMs, usernames, and passwords for each lender’s online system. This allows us to handle the process smoothly while keeping you informed every step of the way.

Whatever CRM you use, we work with it!

We believe the best approach is to use the CRM provided by your aggregator, ensuring a seamless process tailored to your business. To keep everything compliant and up to date, we ask that you set up an admin login for our team.

From there, we handle everything—updating compliance requirements, managing documents and correspondence, and ensuring audit readiness. This means your CRM stays organized, fully compliant, and ready for future reference, so you can focus on what matters most—your clients!

It’s completely up to you! We can be as hands-on or as discreet as you prefer when it comes to communicating with your clients and third parties.

If you’d like, we can keep your clients informed at every stage of the loan process, provide updates to all relevant parties, and request additional information when needed. However, we believe that some conversations—like delivering good news or handling sensitive updates—are best coming directly from you as the broker.

Our goal is to proactively manage the process, so you can focus on growing your loan book without getting caught up in follow-ups and admin.

iLoad Loans is not qualified to make any decisions or give advice in regard to the finances, lender or applications to your clients. We simply assist you in submission and tracking the loan through to settlement. We use our initiative to request supporting documentation, follow up with lenders and ensure the loan is processing in a timely manner.

We issue invoices weekly on Wednesdays, ensuring a smooth and predictable billing cycle for our brokers. Most of our packages are invoiced in stages, allowing for better cash flow management while ensuring you only pay for work as it progresses.

Payments are due within 7 days of the invoice being issued. This structured approach keeps everything transparent and hassle-free, so you can focus on your clients while we take care of the rest!

What Is the Response Time for Each Application & What Do I Need to Do?

We understand time is of the essence, which is why we commit to a 2 business day turnaround from when we receive the minimum required documents for your selected processing package.

Here’s how each package benefits you and your clients:

• The Classic & The Submit – We handle the heavy lifting by verifying supporting documents, completing data entry into your CRM, preparing compliance documents, and finalizing the AOL/Loan Application. We then generate the application documents for your quick review, so you can stay on top of things with minimal effort.
• The Gold & Silver – We go a step further by reviewing documents thoroughly and requesting any missing details directly from your clients, ensuring the application is as complete as possible before submission.
• The Track – We proactively follow up with the lender, providing both you and your clients with timely updates on the file’s progress, and keeping track of the lender’s service levels to ensure everything stays on schedule.
• The AOL – We verify supporting documents, complete all necessary data entry into the AOL/Loan App, and generate application documents for your review, ensuring everything is in order for a smooth submission.

If we need any additional information to move forward, we’ll reach out directly to ensure the process keeps moving without delays. By handling the detailed work, we help you stay focused on what matters—growing your client base and closing more deals.

Getting started with iLOAD Loans is simple! Once you’ve decided iLOAD Loan suits your business needs, we’ll provide you with a clear setup process, including any required access to your CRM, lender portals, and necessary documentation. Our team will guide you every step of the way to ensure a smooth transition.

Absolutely! We have experience processing a wide variety of loan types, from home loans to refinances, investment loans, and commercial loans. No matter the complexity, we can tailor our approach to meet your specific requirements.

How Do You Ensure Confidentiality and Security?

We take client confidentiality and data security very seriously. iLOAD Loans complies with the highest standards of data protection, using secure systems and encrypted communication channels to ensure your clients’ information is kept safe and confidential at all times.  You can read more about about iLOAD Loans Cybersecurity Commitment & Standards here.

If you have specific needs or require more tailored support, just let us know! We offer customised packages and flexible solutions to meet the unique needs of your business. Our team is always happy to discuss how we can best support you.

Client satisfaction is key to our success. If you or your clients have any feedback or concerns, we’re here to listen. We’ll work closely with you to address any issues promptly and ensure that the process continues to run smoothly. Open communication is vital, and we’re committed to continuous improvement.

Yes! Our services are designed to grow with you. Whether you need additional hours of support or more complex services as your loan book expands, we can adjust the level of support to meet your evolving business needs.

We’re always available to support you! You can reach us via email at admin@iloadloans.com.au, phone  0870896145, or your preferred communication channel. We pride ourselves on our quick response times and are happy to assist with any questions or concerns.

While you will sign an agreement with us, there are no minimum requirements on the number of applications you need to submit. You have complete flexibility—you can use our services for every application, as overflow support when your team needs backup, or just while you’re on holiday. We’re here whenever you need us, with no ongoing commitments!

Yes! We ensure you stay informed at every stage. No matter what service you use, we provide regular progress updates to keep you fully informed, so you always knows where the application stands. We can even handle client updates on your behalf, ensuring a seamless experience while you focus on growing your business.